Refund policy
At Saffa Strong, we’re committed to delivering streetwear that blends South African pride with Aussie comfort. If you’re not completely satisfied with your purchase, we’re here to help.
🛍️ Change of Mind
We do not offer refunds for change-of-mind purchases.
Please choose carefully and check our sizing guides before placing an order.
We may, at our discretion, offer store credit or an exchange.
⚠️ Faulty or Damaged Items
If your item is faulty, damaged, or not as described, we’ll offer a full refund, replacement, or store credit as per Australian Consumer Law.
To request a return:
- Email us at sales@saffastrong.com within 7 days of receiving your order.
- Include your order number, a description of the issue, and photos of the item.
- We’ll respond within 2 business days with the next steps.
✅ Returns Eligibility
To be eligible for a return:
- The item must be unworn, unwashed, and in original condition (unless faulty).
- Returned within 14 days of delivery.
- Must include proof of purchase (receipt or order confirmation).
🔁 Exchanges
We offer exchanges for size (same item), subject to availability.
Customers are responsible for return shipping costs, unless the item is faulty.
📦 Return Shipping
Unless the item is faulty or incorrect:
- Customers must cover return postage costs.
- We recommend using a tracked service for all returns.
Return Address:
Saffa Strong – Returns
2 / 60-62 Abbott Road, Hallam, VIC 3803
💬 Need Help?
Have questions or need assistance?
Email us anytime at sales@saffastrong.com
We’re here to help.